Terms Of Services

Intellectual Property
All content published and made available on our Site is the property of Pet Madness Inc and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Age Restrictions
The minimum age to use our Site is 18 years old. By using this Site, users agree that they are over 18 years old. We do not assume any legal responsibility for false statements about age.

Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

• Harass or mistreat other users of our Site;
  
• Violate the rights of other users of our Site;
  
• Violate the intellectual property rights of the Site owners or any third party to the Site;
  
• Hack into the account of another user of the Site;
  
• Act in any way that could be considered fraudulent; or
  
• Post any material that may be deemed inappropriate or offensive.
  

If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

User Contributions
Users may post the following information on our Site:

• Photos;
  
• Videos; and
  
• Public comments.
  

By posting publicly on our Site, you agree not to act illegally or violate these Terms and Conditions.

Accounts
When you create an account on our Site, you agree to the following:

1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
   
2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
   

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Sale of Goods And Services
These Terms and Conditions govern the sale of goods and services available on our Site.

The following goods are available on our Site:

• Pet Products.
  

The following services are available on our Site:

• App Monthly Services For Matrix Collar and Leashh.
  

The services will be paid for in full when the services are ordered.

These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Third Party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.

Subscriptions
Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription.

To cancel your subscription, please follow these steps: Our cancellation policy allows you to cancel your subscription either in writing, effective at the end of the current month, or online through our website using a simple one-click option.

Free Trial
We offer the following free trial of our goods and services: We offer a 30-day free trial that begins upon registering a new account. During this trial period, users enjoy unlimited access to all documents available on our site or app.

At the end of your free trial, the following will occur: You will automatically be billed our monthly subscription rate. If you do not want to be billed, you will need to cancel your subscription before your free trial ends.

To cancel your free trial, please follow these steps: We offer a 30-day free trial that starts when you register a new account. If you’ve provided your payment information, you will be automatically charged the monthly subscription rate at the end of the trial period unless you cancel beforehand. If no payment information was entered, you will receive a notification via text reminding you that your free trial is ending. At that point, you can choose to enter your payment information to continue enjoying uninterrupted service. To avoid being billed, be sure to cancel your subscription before the trial period concludes.

Payments
We accept the following payment methods on our Site:

• Credit Card;
  
• PayPal;
  
• Debit; and
  
• Direct Debit.
  

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:

• Delivery Methods by Pet Madness Inc
  
  Pet Madness Inc offers reliable shipping services to meet your needs, whether you're in the U.S. or abroad. Delivery takes 5 - 7 business days in most cases but can take longer.
  
  US Shipping Options:
  
  USPS (United States Postal Service): Standard and priority mail options for cost-effective delivery.
  FedEx: Expedited and standard shipping for quick and secure service.
  UPS: Ground, 2-day, and overnight options for flexibility and speed.
  International Shipping Options:
  
  USPS International: Affordable shipping for global destinations.
  FedEx International: Fast and secure delivery to most countries.
  UPS Worldwide: Reliable delivery with tracking to ensure your package arrives safely.
  We may also utilize other reputable carriers depending on your location and shipping preferences to ensure timely and secure delivery of your orders..
  

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and statutory holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase.

If you purchase goods from us for delivery to a destination outside the United States your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Returns
Returns can be made by mail. To return a good by mail, follow the following procedure:
Pack your goods and attach the return label that was included in your package. Go to your nearest post office and pay the necessary postage.

Guarantees
The following guarantees apply to our Site:

• We have a 1 year Guarantee on most products. Please see contact us if you need Guarantee on your product if it is not stated in your packaging..
  

Consumer Protection Law
Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Links to Other Websites
Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.

Limitation of Liability
Pet Madness Inc and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Pet Madness Inc and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law
These Terms and Conditions are governed by the laws of the State of Nevada.

Dispute Resolution
Subject to any exceptions specified in these Terms and Conditions, if you and Pet Madness Inc are unable to resolve any dispute through informal discussion, then you and Pet Madness Inc agree to submit the issue before a mediator. The decision of the mediator will not be binding. Any mediator must be a neutral party acceptable to both you and Pet Madness Inc. The costs of any mediation will be paid by the unsuccessful party.

Notwithstanding any other provision in these Terms and Conditions, you and Pet Madness Inc agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.

Additional Terms

• Pet Madness Inc. Mobile Terms of Service
  Effective Date: January 1, 2024
  
  These Mobile Terms of Service ("Terms") govern your use of Pet Madness Inc.'s mobile applications, SMS notifications, and any related mobile services (collectively referred to as the "Mobile Services"). By downloading, accessing, or using our Mobile Services, you agree to these Terms, as well as our Privacy Policy and general Terms of Service. If you do not agree, you may not use our Mobile Services.
  
  1. Use of Mobile Services
  1.1 Eligibility
  
  You must be at least 18 years old or have the consent of a parent or guardian to use the Mobile Services.
  Your use of the Mobile Services must comply with all applicable laws and regulations.
  1.2 Registration and Account
  
  Certain features may require you to create an account. You are responsible for maintaining the confidentiality of your login credentials and any activity under your account.
  Notify us immediately if you suspect unauthorized access to your account.
  2. Mobile Notifications and Messaging
  2.1 SMS and Push Notifications
  
  By providing your mobile number, you consent to receive SMS notifications related to your orders, promotions, or account updates.
  You may also enable push notifications via the app to receive alerts on special offers, new products, and other updates.
  2.2 Opt-Out
  
  To opt-out of SMS notifications, reply "STOP" to any message. Standard message and data rates may apply.
  Push notifications can be disabled in your device settings or app preferences.
  2.3 Accuracy of Contact Information
  
  You are responsible for providing accurate contact information. Pet Madness Inc. is not liable for missed notifications or charges due to incorrect information.
  3. Purchases and Subscriptions
  3.1 Mobile Transactions
  
  You may purchase products or subscribe to services via the Mobile Services. All purchases are governed by our general Terms of Service.
  Ensure your payment information is accurate and updated to avoid service interruptions.
  3.2 Auto-Renewal for Subscriptions
  
  Subscriptions made through the Mobile Services will automatically renew unless canceled before the end of the billing period.
  4. Data Usage and Connectivity
  Your carrier’s data rates and fees apply when using Mobile Services. Pet Madness Inc. is not responsible for any charges incurred due to your data usage.
  Access to the Mobile Services requires an internet or mobile data connection. Pet Madness Inc. is not liable for service interruptions due to connectivity issues.
  5. Prohibited Activities
  You agree not to:
  
  Use the Mobile Services for unlawful purposes or in violation of these Terms.
  Attempt to gain unauthorized access to our systems or other users’ accounts.
  Transmit malicious software, spam, or unsolicited communications through the Mobile Services.
  6. Intellectual Property
  All content, trademarks, logos, and designs provided through the Mobile Services are owned by Pet Madness Inc. or its licensors.
  You are granted a limited, non-exclusive license to use the Mobile Services for personal, non-commercial purposes.
  7. Termination
  Pet Madness Inc. reserves the right to suspend or terminate your access to the Mobile Services at any time for any reason, including violation of these Terms.
  You may stop using the Mobile Services at any time by uninstalling the app or discontinuing use.
  8. Limitation of Liability
  Pet Madness Inc. is not liable for any indirect, incidental, or consequential damages arising from your use of the Mobile Services.
  The Mobile Services are provided "as is" and without warranties of any kind, except as required by law.
  9. Changes to Terms
  Pet Madness Inc. may update these Terms at any time. Changes will take effect when posted to the Mobile Services or otherwise communicated to you. Continued use of the Mobile Services indicates your acceptance of the updated Terms.
  10. Governing Law
  These Terms are governed by the laws of the United States and the state of [Your State]. Any disputes shall be resolved through arbitration as outlined in our general Terms of Service.
  11. Contact Information
  For questions or concerns about these Mobile Terms of Service, please contact us at:
  Email: contact@petmadness.com
  Phone: +1 (303)990-5111
  Mailing Address: Pet Madness 5940 S Rainbow Boulevard Las Vegas Nv 89118, USA
  
  By using the Mobile Services, you acknowledge that you have read, understood, and agree to these Terms..

Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:

(303) 990-5111
contact@petmadness.com
5940 S Rainbow Boulevard Las Vegas NV 89118

You can also contact us through the feedback form available on our Site.