SMS Terms & Conditions

Pet Madness Inc. — petmadness.com

Effective: July 25, 2026
Last Updated: July 25, 2026

1. Program Description

Pet Madness Inc., a Nevada corporation ("Pet Madness," "we," "us"), 5940 S Rainbow Blvd, Las Vegas, NV 89118-2540, operates an SMS text messaging program that delivers, at your request, messages such as: promotional offers and discounts, new product announcements, cart and browse reminders, order confirmations and shipping updates, account and subscription notices, device and service alerts, appointment reminders, and customer support responses.

By opting in, you agree to these SMS Terms & Conditions and to our Privacy Policy.

2. Consent

You agree to receive recurring automated marketing and informational text messages from Pet Madness Inc. at the mobile number you provided, sent using an automatic telephone dialing system or other technology.

Consent is not a condition of purchase. You may buy from Pet Madness Inc. without agreeing to receive text messages.

You represent that you are at least 18 years old and that you are the subscriber or customary user of the mobile number you provide. If you change or relinquish that number, you agree to notify us promptly at support@petmadness.com.

How you opt in. You will only receive messages if you expressly opted in by: submitting a web form on our site with a clearly labeled SMS consent checkbox that is unchecked by default; texting our published keyword to our number; enabling text alerts in your account or device settings; or providing your number and consent at checkout, at an event, or over the phone.

We collect consent directly from you. We do not obtain phone numbers from lead sellers, comparison-shopping sites, or purchased lists, and we never transfer your consent to another brand.

3. Message Frequency

Message frequency varies based on your interaction with us. Marketing programs typically send up to 10 messages per month. Transactional messages — order, shipping, account, appointment, and device alerts — are sent as needed and are not limited by that figure.

4. Cost

Message and data rates may apply. Pet Madness Inc. does not charge for the messages, but your mobile carrier's standard messaging and data rates will apply to each message sent and received. Contact your wireless provider for details about your plan.

5. Opting Out — STOP

You may cancel at any time by replying STOP to any message from us. We also honor QUIT, END, CANCEL, UNSUBSCRIBE, OPTOUT, REVOKE, and OPT OUT.

Consistent with FCC rules, you may also revoke consent by any reasonable means that clearly expresses your intent — including replying in plain language (for example, "please stop texting me"), emailing support@petmadness.com, telling a customer service representative, or writing to us at the address above. We honor revocation requests within ten (10) business days, and in practice process them promptly, typically within minutes.

After you opt out we will send one confirmation message, typically within five minutes, with no promotional content. As of April 11, 2026, opting out of one category of message from us stops all automated texts and calls from Pet Madness Inc. unless you specify otherwise.

To rejoin, reply START or UNSTOP, sign up again on petmadness.com, or text our published keyword to our number.

6. Getting Help — HELP

For help, reply HELP to any message, or email support@petmadness.com.

7. Carriers and Delivery

Our messages are supported by major U.S. carriers including AT&T, Verizon Wireless, T-Mobile, US Cellular, Metro by T-Mobile, Boost Mobile, Cricket Wireless, and other participating carriers. Carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your wireless provider and is outside our control. Carrier support may change without notice.

8. Privacy

We respect your privacy. No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. We also do not rent it. All opt-in data and consent is excluded from any third-party sharing, and is disclosed only to our messaging provider (Intuit Mailchimp) and wireless carriers for the sole purpose of delivering the messages you requested. See our full Privacy Policy.

9. Prohibited Use

You may not use our SMS program to transmit unlawful, abusive, harassing, or fraudulent content. We may suspend or terminate your participation at any time for violation of these terms or applicable law.

10. Disclaimer and Limitation of Liability

SMS messages are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Pet Madness Inc. disclaims all warranties regarding message delivery, timeliness, and accuracy.

Messages and any AI-generated insights are informational only and are not a substitute for professional veterinary care or emergency services. If your pet is experiencing a medical emergency, contact a licensed veterinarian or emergency animal hospital immediately. Do not rely on text alerts for emergency notification.

To the fullest extent permitted by law, Pet Madness Inc. is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your participation in the SMS program.

11. Dispute Resolution and Governing Law

These SMS Terms are governed by the laws of the State of Nevada, without regard to its conflict of laws provisions. Nothing in these terms limits any right you have under the Telephone Consumer Protection Act or applicable state consumer protection law.

12. Changes to These Terms

We may modify these SMS Terms & Conditions at any time. Changes are effective when posted to petmadness.com. Your continued participation after changes are posted constitutes acceptance.

13. Contact

Pet Madness Inc.
5940 S Rainbow Blvd
Las Vegas, NV 89118-2540
Website: https://petmadness.com
Email: support@petmadness.com

Message and data rates may apply. Message frequency varies. Reply STOP to cancel, HELP for help. Consent is not a condition of purchase.