At Pet Madness Inc., we strive to ensure that your order arrives promptly and in perfect condition. Please review our shipping policies below:
- Processing Time: Orders are processed within 1-2 business days.
- Shipping Rates: We offer competitive shipping rates based on the weight and destination of your order. Shipping costs will be calculated at checkout.
- Delivery Time: Standard shipping typically takes 3-7 business days. Expedited shipping options are available for faster delivery.
- Tracking: Once your order has shipped, you will receive a tracking number via email to monitor your package's progress.
International Shipping:
We are pleased to offer international shipping to select countries. Please note that delivery times may vary based on the destination. Customers are responsible for any customs fees, duties, or taxes that may apply.
Return Policy:
Your satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our return policy below:
- Eligibility: Items must be returned within 30 days of receipt. Products must be unused, in their original packaging, and in the same condition as received.
- Non-Returnable Items: Certain items, such as perishable goods, personalized products, and clearance items, are not eligible for return.
- Return Process: To initiate a return, please contact our customer service team at [email] or [phone number]. Provide your order number and the reason for the return. We will provide you with a return authorization and instructions on how to proceed.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service for your return.
- Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Exchanges:
If you need to exchange an item for a different size or color, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability.
Contact Us:
If you have any questions about our shipping and return policies, please feel free to contact us at [email] or [phone number]. We are here to help!
