Privacy Policy
Effective Date: April 2, 2024
Pet Madness Inc. ("Pet Madness," "we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your information when you interact with our website, mobile applications, products, and services (collectively, the “Services”). This includes our smart pet collars, charging leashes, and related technologies designed to enhance pet safety and owner convenience.
By accessing or using our Services, you agree to this Privacy Policy. If you have any questions or concerns, please contact us at contact@petmadness.com.
Index
- Information We Collect
- How We Use Your Information
- How We Share Your Information
- Your Rights and Choices
- Cookies and Similar Technologies
- Data Security
- International Data Transfers
- Children’s Privacy
- Changes to This Privacy Policy
- How to Contact Us
- Notice to California Residents
1. Information We Collect
a. Information You Provide
We collect personal information that you voluntarily share, including:
- Contact Details: Name, email address, phone number, and shipping/billing address.
- Account Information: Username, password, and optional details about your pet (e.g., name, breed, activity levels).
- Transaction Data: Payment details, purchase history, and order information.
- Preferences: Marketing communication preferences and engagement history.
- User Content: Photos, reviews, and other information shared on our platforms.
- Job Applications: Data provided when applying for employment, such as resumes and cover letters.
b. Information Collected Automatically
We automatically collect certain data about your interaction with the Services, including:
- Device Data: IP address, browser type, operating system, and general location (city/state).
- Online Activity: Pages visited, time spent, and navigation patterns within our website or app.
- Location Data: GPS and Bluetooth data when using our smart collars or other location-enabled products.
- Cookies and Tracking: Data from cookies, web beacons, and similar technologies to enhance user experience and analyze behavior.
c. Third-Party Sources
We may combine your information with data from:
- Publicly Available Sources: Social media platforms and other public records.
- Third-Party Services: Platforms like Google or Facebook if used to log into our Services.
2. How We Use Your Information
We use your personal information for the following purposes:
a. Service Delivery
- Process and fulfill orders, including shipping and payment handling.
- Enable smart collar location tracking and other product features.
- Manage and maintain your account.
b. Communication and Support
- Provide customer service and respond to inquiries.
- Send transactional updates, such as order confirmations and delivery notifications.
c. Research and Development
- Improve our products and Services through aggregated, anonymized data analysis.
- Develop new features and technologies for future releases.
d. Marketing and Advertising
- Send promotional emails and special offers (with your consent).
- Deliver targeted ads through third-party platforms.
e. Legal Compliance and Security
- Ensure compliance with applicable laws and regulations.
- Protect our users, employees, and systems against fraud, unauthorized access, or illegal activities.
3. How We Share Your Information
a. With Service Providers
We share your information with third parties who assist with:
- Payment processing
- Order fulfillment
- Marketing and analytics
b. For Legal and Compliance Purposes
We may disclose your data in response to legal obligations, such as subpoenas or court orders, or to protect our rights and those of others.
c. Business Transfers
If we merge, acquire, or sell assets, your data may be transferred as part of the transaction.
d. Advertising Partners
We share data with third-party networks for personalized advertising and tracking ad performance.
e. Public Profiles
User-generated content, like reviews or photos, may be publicly visible.
4. Your Rights and Choices
a. Access and Update Information
You can access and update your account details through the settings section of our website or app.
b. Opt-Out Options
- Marketing Emails: Unsubscribe via the link in our emails or contact us directly.
- Cookies: Manage cookies through browser settings or ad-blocking tools.
c. Data Deletion Requests
Request deletion of your personal information by contacting us at contact@petmadness.com.
5. Cookies and Similar Technologies
Cookies and tracking technologies help us:
- Maintain the functionality of the Services.
- Analyze website performance and user interactions.
- Deliver relevant ads based on user interests.
To manage cookies, adjust your browser settings or use tools like Network Advertising Initiative Opt-Out.
6. Data Security
We use encryption, secure servers, and other safeguards to protect your personal information. While we strive to secure your data, no method is 100% foolproof.
7. International Data Transfers
Your data may be processed in countries with different privacy laws than your own. By using our Services, you consent to this data transfer.
8. Children’s Privacy
Our Services are not intended for users under 13. If we discover we have collected information from a child, we will delete it promptly.
9. Changes to This Privacy Policy
We may revise this Privacy Policy to reflect changes in our practices or legal obligations. Updated policies will be posted on our website with the revised date.
10. How to Contact Us
For privacy-related questions or concerns, please contact us:
Pet Madness Inc.
5940 S Rainbow Boulevard
Las Vegas, NV 89118
Email: contact@petmadness.com
11. Notice to California Residents
California residents have rights under the California Consumer Privacy Act (CCPA), including:
- Access to the categories of personal information we collect.
- Requesting deletion of personal information.
- Opting out of the sale of personal information.
For CCPA requests, please email us at contact@petmadness.com.
